Why do my geographic analytics show the wrong country?

Pinecast attempts to geographically locate a listener based on their IP address and other information. This estimates their approximate location.

There are a number of reasons why the country may be wrong for a listener:

• The IP location data that we used to infer the country is wrong.

• The user is using a VPN or a proxy server.

• The user is very near the border of two countries.

• The user is using a service like Tor.

We keep our systems up-to-date with the latest updates from our geographic data provider, with updates happening daily.

If you believe there is a problem with your geographic analytics, please do not hesitate to reach out.