Refunds

Subscriptions are paid in advance for a full billing period. Annual subscriptions, including the Icebox, are billed up front for a full year at a time.

Cancelling from your dashboard does not end your subscription early: it stays active until the end of the billing period you have already paid for. To end your subscription right away instead, contact Pinecast support: open Support in the header and choose Send a message to support (or Email support@pinecast.com). We cancel it immediately and refund the unused part of the period you paid for. If you think you were charged in error, contact Pinecast support.

Switching from annual to monthly billing, moving to the Icebox, or removing an add-on works differently: the unused time is applied as prorated credit instead of being refunded. See prorated upgrades and downgrades for details.

Refunds are not available for days where service was provided.

Please contact Pinecast support for information on receiving a refund.

Tips

Tips are non-refundable. If you believe a tip was left without your authorization, please contact Pinecast support.

Tip Processing Fees

The Tip Jar is not available on demo accounts. Pinecast does not take a cut of tips: the only amounts deducted are the fees that our payment processor charges on each payment. The rate may depend on your location and currency.